Reference

What Our Privacy Policy Covers

At 0tp, we keep this Privacy Policy focused on the data you share when you create an account, contact support, or move funds through UPI, Paytm, and PhonePe.

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0tp What Our Privacy Policy Covers
REQUEST CHANNELS

Ways to Reach Privacy Support

If you want to see what data we hold, ask for a correction, or request deletion where the law allows it, use the support route linked to your account. We verify ownership before we change anything, so the request stays tied to the right profile. If you need a written trail, keep the same channel for follow-ups and we will reply through it until the request is closed.

Team online

Account chat

Send privacy requests from the chat inside your signed-in account. It gives us the quickest way to match the request with your profile, recent sign-in record, and any follow-up we need to confirm.

Email desk

Write to our privacy desk when you need a record of the exchange or a separate mail thread. We use the address in your account to check identity before we share or change anything.

Request form

Use the form if you prefer to list the exact correction, export, or deletion request in one place. Add your account ID and contact details so we can verify the request and reply cleanly.

DATA SAFEGUARDS

How We Protect Your Data

We keep account data, device markers, and payment references only for the work needed to run your access, handle disputes, and meet legal duties.

Data minimisation

We ask for the least amount of detail needed to create and maintain your account, process payments, and answer privacy…

Cookie control

Necessary cookies keep sign-in state working. Preference cookies remember language and device choices.

Account security

Login logs, device markers, and change history help us spot unusual access.

Retention

We keep transaction and support records for the period needed to handle disputes, legal checks, and fraud prevention.

Change requests

You can ask to correct, export, or delete the details linked to your account.

Contact trail

For privacy matters, use the same support route each time so we can track the request from start to finish.

Common Questions About Privacy

These questions cover the data we hold, how long it stays, and what you can ask us to change. If local law permits access, the same privacy terms apply across India, and our support team can confirm the next step from your account or by reply to your privacy request. Keep the same channel for follow-up so we can verify your profile and close the request cleanly.

We collect the details needed to create and secure your account, answer support requests, and process payment references. That usually includes login records, device markers, contact details, and the notes you send us.

Cookies help us keep your sign-in active, remember language choices, and check for unusual access. They also reduce repeated logins, which makes the account flow easier without storing more than we need.

Yes. Send the correction from your account or through the privacy route, and we will verify ownership before updating the record. Some details may stay if the law requires us to keep them.

You can ask for deletion where local law allows it. If a record must stay for legal, dispute, or security reasons, we keep only what is needed and explain the part we cannot remove.

We keep records for the period needed to run the account, handle disputes, meet legal duties, and check unusual activity. After that period ends, we delete or anonymise them when allowed.

Only staff and service partners who need the data to operate support, payments, security, or legal checks can access it. They are expected to handle it under the same privacy rules.

Use the support chat in your account or send a written request through the contact route shown on the site. Add enough detail for us to verify your profile and reply.

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